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TOPIC:  

Normal timeframe for response from trainer?



 
 
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ARMSPORTS
Posts: 1,310
12/17/12 7:01 P

I'm a trainer and I am usually back to people in no more than a few hours unless it is a late night request and I have gone to bed. At the very least he should respond stating the reason for the delay with an apology and a time frame he will get back with you. He better be a pretty damn good trainer to justify this lack of response.



KEELYME
Posts: 1,138
12/17/12 3:44 P

If your arrangement was made through a health club and you bought a 'package' of sessions, I would complain to the management and ask for my money back (or at least a discount.)

Trainers can spend so much of their time trying to solicit business that they forget who they've even signed up.



YOJULEZ
SparkPoints: (15,605)
Fitness Minutes: (120)
Posts: 2,171
12/17/12 12:09 P

Um yeah, a week is absolutely unacceptable, especially in this day and age with the technology we have. Think of it this way, would you find it OK if your doctor or dentist office took a week to get back to you about scheduling an appointment?

When I had a trainer, he would get back to me within 24 hours. We usually texted to schedule things.



NOMIE322
SparkPoints: (16,827)
Fitness Minutes: (24,840)
Posts: 144
12/17/12 10:33 A

As MLAN stated, this is highly unprofessional (barring extenuating circumstances). This is a business relationship and you wouldn't leave your clients/co-workers/bosses/etc. hanging. You are/have paid for a service and reasonable service is something you should expect in response.

MLAN suggested you reach out once more (24-48 hr timeframe for a response) and I would consider a non-response as an indication you should find another trainer to work with.





MLAN613
SparkPoints: (147,678)
Fitness Minutes: (149,962)
Posts: 9,758
12/17/12 7:53 A

They should really be getting back to you within a day or 2. More than a week is highly unprofessional, unless of course, he was on vacation. I would call him again.



SERVELANB7
SparkPoints: (487)
Fitness Minutes: (536)
Posts: 1
12/16/12 10:36 P

Anyone care to play 'advice lady'?

I've never worked with a personal trainer before, but the one I'm working with has taken more than a week to get back to me re: scheduling on more than one occasion and I'm wondering if this is typical.

I'm not one of his regular clients, and he did say it was ok to schedule occasional sessions, but seems like a long time to respond...



 
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