I am sorry to hear you had such an unpleasant experience in a shop - especially when you were handing over your money to buy their goods. If that happened to me, I would vote with my feet (and pocket) and NEVER go back there or buy any of their products again!
Although these salesman should have respected your wishes and definitely 'not' spoken badly of you. Or called you rude.
Having worked in sales, a sales person has to be really bad. To get me to complain. I have had a sales person make me cry. I still didn't write a letter complaining to their boss. I figure everyone has bad days. Everyone deserves forgiveness.
Corporate is usually out of touch with their people. They come up with these grand ideas. That irritate both customer and staff.
When people try to drag out sales the way you described, they're trying to stall you long enough that you'll eventually feel worn down and do what they say just to get out of the store. They're only calling you rude to make themselves feel better. Besides, while it sucks at the moment, in the long run who cares what they think? I worked in a store where we had to ask every customer if they wanted the store credit card. We were supposed to have a certain number by the end of each shift. However, I didn't care. I rarely asked anyone and when asked by supervisors I just said no one wanted them. I sure didn't want to hit up the customers like that. Recently I discovered a store with organic and natural body care products, and have really looked forward to their suggestions, but if I'm in a hurry just stopping in for a specific product they seem to realize this. However, when I'm open to suggestions they have lots, and they're all been great products so far. I guess there's a fine line between helpful and annoying.
Fitness Minutes: (207,520)
7,323 11/21/13 9:03 P
I never allow myself to be manipulated by sales people. If they try, I politely excuse myself and leave.
Fitness Minutes: (28,168)
1,778 11/21/13 7:09 P
Isn't it annoying when they hold you up like this? Obviously they are trying to increase sales. I would write a complaint letter to the store manager/owner/president. Rudeness should not be tolerated. Please ring me up, bag it and let me go!
I get so tired of getting hit up for every ones causes. When I shop at Safeway I' m always being given the "opportunity" to donate to the cause of the month. Both by the cashier and by the card reader. Or other stores offering me the opportunity to donate my change. I limit my "opportunities" by limiting my shopping at their stores.
Fitness Minutes: (87,796)
11,709 11/21/13 5:10 P
I'm sorry you were treated like that there is no more good customer service anymore, try not to let it bother you , some sales people can be very pushy and you try to be nice to leave and they insist on trying to keep you there when infact they were rude... they were ignorant... Enjoy your day!
Edited by: FENWAYGIRL18 at: 11/21/2013 (16:52)
Fitness Minutes: (76,885)
2,953 11/21/13 4:33 P
Smile, nod and keep walking. I am sure the shampoo you want is sold in a number of places.
I don't like it when sales people are judgmental, either. They should not have talked about you behind your back.
As for being at the cash register and listening to many add on sales. I know it can be frustrating.
I used to work as a cashier. We had to offer all this ad on stuff, membership programs and credit card, etc. At the end of our shift. We had to have a certain score. If we didn't have that score on a regular basis. We were put on probation and could eventually be terminated.
The moral of the story is please be patient with your cashier. As annoying as it is to have to hear the offers. It is annoying to have to offer it, but keeping their job depends on it.
Fitness Minutes: (38,329)
6,568 11/21/13 3:30 P
Online Now • ))
Where do you buy your shampoo that you have to have a hair scan?
Fitness Minutes: (180,086)
2,314 11/21/13 2:39 P
I agree with ARCHIMEDESII. Just say no thank you and move on. They are not worth worying about. You will likely never see them again, so do not let them ruin your day.
Fitness Minutes: (0)
306 11/21/13 2:36 P
That's why I like buying online. Yesterday I went to a store to buy something I needed that cost very little money. At the cash register I was a captive audience as I was forced to listen to her try to sell me tons of things. Everything from $5. gift cards I can buy for stocking stuffers for the kids as she informed me. (I'm Jewish and don't celebrate Xmas and no young kids at home.) To how I can sign up for some special offer that will get me so much in merchandise after I spend a certain amount of money. She was holding the product I already pad her for and would not give it to me till I finished listening to her. All I could think about is that she is driving customers away, not making sales.
Fitness Minutes: (213,690)
20,963 11/21/13 12:13 P
I agree. Why are you letting the comments of pushy sales people upset you ? Mind you, IF you had stayed for the whole hair scan and bought their products, I'm sure they would have said something nice. They basically they were stalling you in hopes that you would buy something from them. That's why they wanted to do the hair scan. I am sure they would have found something wrong that would only be fixed with one of their products.
The point ? don't waste your energy on these people, they aren't worth the time or the effort.
Sales people solicit me all the time. Just say,"no thank you" and move on. literally and figuratively.
As an intelligent woman who knows how to express herself....who I am sure knows what type of hair you have...why didn't you just say: NO. and who cares what the salesperson thinks...as long as you get what you came for.
I went to buy some shampoo bcoz it was on sale, but b4 I could buy, they insisted on a hair scan. They took so long to do it that I told them to hurry up. Then they held me up with lengthy discourses. I had to tell them to hurry many times. They seemed to be taking their own sweet time and I really was in a hurry.
Finally, I managed to get the correct variant & I went to pay. My Mom then overheard them talking behind my back! I mean, who are they to judge me? My cantonese may be poor but I wasn't overly rude, as they claimed. And they seemed so intent on keeping me there when all I wanted was to pick up a bottle and pay!
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