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SP_COACH_DENISE Posts: 34,428
1/3/12 10:23 P

That's what I thought. Do you remember what page you went to to add the code? Or which path you took to get to that page? We think there may be a cross-over on the pages that is causing that column to now show correctly.

Thanks!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

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SUPERKARAMEL SparkPoints: (0)
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Posts: 52
1/3/12 10:11 P

Nope that still shows 0

You can do anything you put your mind to!
SP_COACH_DENISE Posts: 34,428
1/3/12 8:39 P

So it's showing in the column to the right of that line item now that you received those points? I know it added to your total points, but is it listed on teh line item that you got those?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
SUPERKARAMEL SparkPoints: (0)
Fitness Minutes: (1,527)
Posts: 52
1/3/12 7:47 P

Well I received several sparkbook email and my 500 points were reflected in my total points. Also, I automatically became a member of the Spark Book private team.


You can do anything you put your mind to!
SP_COACH_DENISE Posts: 34,428
1/3/12 10:21 A

Our tech team is looking into the issue of the points for buying The Spark. Can you tell me what page you went to (give me the url for that page) to enter the code saying that you purchased the book?

Thanks!

Coach Denise


"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
SUPERKARAMEL SparkPoints: (0)
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Posts: 52
1/2/12 5:54 P

Hi, it must have worked, just no showing i recieved 500 pts which is fine because it reflects in my total points. Thanks so much for your help!!!!! emoticon

You can do anything you put your mind to!
SUPERKARAMEL SparkPoints: (0)
Fitness Minutes: (1,527)
Posts: 52
1/2/12 5:39 P

Hi, I don't get an error message it just keeps going back and forth between 2 screens.



You can do anything you put your mind to!
SP_COACH_DENISE Posts: 34,428
1/2/12 5:01 P

It doesn't matter if you have the hardback or paperback (or any other version) - the code should work regardless of that. Are you entering it on this page: sparkpeople.com/bonus/home.asp ? What happens when you enter it? Do you get an error message?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
SUPERKARAMEL SparkPoints: (0)
Fitness Minutes: (1,527)
Posts: 52
1/2/12 4:13 P

Ok, this is weird, it doesn't like my code and won't give me the point for the hardcover of the sparkbook which I brought right when it came out. Does that make a difference?

You can do anything you put your mind to!
SP_COACH_DENISE Posts: 34,428
1/2/12 3:56 P

These pages have that info:

www.sparkpeople.com/community/help_answer.
asp?id=83


www.sparkpeople.com/community/help_answer.
asp?id=133


Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.
SUPERKARAMEL SparkPoints: (0)
Fitness Minutes: (1,527)
Posts: 52
1/2/12 3:54 P

If I purchased them prior to joining sparkpeople.

You can do anything you put your mind to!
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