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SP_COACH_DENISE Posts: 31,350
1/3/12 10:23 P

That's what I thought. Do you remember what page you went to to add the code? Or which path you took to get to that page? We think there may be a cross-over on the pages that is causing that column to now show correctly.

Thanks!

Coach Denise

SUPERKARAMEL SparkPoints: (3,653)
Fitness Minutes: (1,527)
Posts: 52
1/3/12 10:11 P

Nope that still shows 0

SP_COACH_DENISE Posts: 31,350
1/3/12 8:39 P

So it's showing in the column to the right of that line item now that you received those points? I know it added to your total points, but is it listed on teh line item that you got those?

Coach Denise

SUPERKARAMEL SparkPoints: (3,653)
Fitness Minutes: (1,527)
Posts: 52
1/3/12 7:47 P

Well I received several sparkbook email and my 500 points were reflected in my total points. Also, I automatically became a member of the Spark Book private team.


SP_COACH_DENISE Posts: 31,350
1/3/12 10:21 A

Our tech team is looking into the issue of the points for buying The Spark. Can you tell me what page you went to (give me the url for that page) to enter the code saying that you purchased the book?

Thanks!

Coach Denise


SUPERKARAMEL SparkPoints: (3,653)
Fitness Minutes: (1,527)
Posts: 52
1/2/12 5:54 P

Hi, it must have worked, just no showing i recieved 500 pts which is fine because it reflects in my total points. Thanks so much for your help!!!!! emoticon

SUPERKARAMEL SparkPoints: (3,653)
Fitness Minutes: (1,527)
Posts: 52
1/2/12 5:39 P

Hi, I don't get an error message it just keeps going back and forth between 2 screens.



SP_COACH_DENISE Posts: 31,350
1/2/12 5:01 P

It doesn't matter if you have the hardback or paperback (or any other version) - the code should work regardless of that. Are you entering it on this page: sparkpeople.com/bonus/home.asp ? What happens when you enter it? Do you get an error message?

Coach Denise

SUPERKARAMEL SparkPoints: (3,653)
Fitness Minutes: (1,527)
Posts: 52
1/2/12 4:13 P

Ok, this is weird, it doesn't like my code and won't give me the point for the hardcover of the sparkbook which I brought right when it came out. Does that make a difference?

SP_COACH_DENISE Posts: 31,350
1/2/12 3:56 P

SUPERKARAMEL SparkPoints: (3,653)
Fitness Minutes: (1,527)
Posts: 52
1/2/12 3:54 P

If I purchased them prior to joining sparkpeople.

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