I have learned over the years to try to not make up stories about what I think I heard but to go directly to the person and talk about it in a non threatening way and to really hear what they are saying and not to interrupt when they are talking. It is truly amazing what a very open conversation will do for relationships!
now and then, I join in on a discussion where people feel threatened by a difference of opinion and take things personally. Part of the problem is that ... sometimes communication barriers are used or sometimes people take a disagreement in a discussion as a personal attack.... and then the communication goes bad
people need to talk things thru and agree to disagree finding the win / win situation where everyone feels their side is heard
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2,953 4/27/13 7:55 A
I repeat back to them what is said so that I know we are on the same page and then I speak to them with no inflection whatsoever in my voice and a smile on my face....also I have my palms upward facing as that is more accepting body language ie. positive rather than pointing fingers etc.
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1,173 4/27/13 7:42 A
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Good information here. I often use the following when dealing with a tense situation. I imagine the other person as someone's dad brother daughter grandma etc. That takes ME down a notch or two and it's amazing to see the difference in THEIR demeanor.
Every now and then I run into communication problems. I have to remember that someone may have a different perception of what they read or hear and sometimes ... I... may not have expressed myself in the right way.
but whether at home or at work.. .you are bound to run into communication problems eventually. And we all need a communication refresher every now and then.
"When people are under stress, they are more apt to inject communication barriers into their conversation. These barriers can exist in any of the three components of communication (verbal, paraverbal, and nonverbal). ... people use communication barriers 90% of the time in conflict situations. For this reason, it is worthwhile to describe some of the common responses that will, inevitably, have a negative effect on communications:" Read More: www.directionservice.org/cadre/section4.cf m#Barriers to Effective Communication
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