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Help - Browse All Questions

You Can Browse All Our Frequently Asked Questions On This Page

General Program Questions

How do I unsubscribe from emails or change my email address, username, and/or password?
Why isn't the "Remember Me" feature working?
I want to totally restart my program. How do I reset my goals?
I don’t know why I’m not getting SparkPoints for specific activities. What should I do?
Does SparkPeople adjust my program for my time zone?
How do I change my SparkDiet Stage? Do I have to change stages when the program prompts me?
What are SparkPoints used for?
Where can I track my weight and measurements or add new measurements to track?
How do I close my account?
Can I track things (Fitness, Nutrition or Other Goals) more than 7 days in advance?
How do I change my weight goal?
Where can I find my private journal and appointment calendar?
I am not receiving my emails from SparkPeople. What can I do?
I am consistently being asked to log in to the site. What can I do?
I am unable to view pop-up features on the site such as add a food or add cardio. What should I do?
How do I clear my cache and cookies?
My SparkPoints wheel is missing or isn't working. What should I do?
How do I show or hide my QuickTracker?
I referred a friend to SparkPeople, but have not received my SparkPoints for this. What should I do?
I have read and received points for all articles. How can I reset the articles to allow me to receive more points?
How can I receive a weight goal or edit my weight goal if I do not have one?
How do I report an inappropriate ad on SparkPeople?
How do I set up a SparkStreak?
How do I get my SparkStreak(s) to show on my SparkPage?
How can I change an incorrect weigh in or measurement?
I won SparkGoodie Points on the login wheel. How can I redeem these points?
My report graphs are not showing up; what can I do?

SparkTeam Questions

How do I search or browse the list of SparkTeams that currently exist?
How do I start my own SparkTeam?
What is the difference between a public and private SparkTeam?
How do I unsubscribe from Team emails or remove myself from a Team?
How can I get my blogs to show on my Team(s)?

SparkPage Questions

I’m trying to add pictures to my SparkPage Photo Gallery and it’s not working. Why?
How do I make my SparkPage show up on my Message Board posts?
What are SparkGoodies?
How do I give another member a SparkGoodie?
How do I give myself a SparkGoodie?
How do I delete photos on my SparkPage?
Why am I getting an error message that says "no html" when I try to save changes to my SparkPage or post a message on the Message Boards?
How do I add or remove a friend on my SparkPage?
How do I change the order of the SparkGoodies that are displayed on my SparkPage?
How do I share or hide my Nutrition and/or Fitness Tracker?
How do I hide or show SparkTeams on my SparkPage?
How can I get my Trophies to show on my SparkPage?
How can I search for a friend? What if they are not found when I search for them?
How do I add photos to my SparkPage Gallery?
I’m trying to upload a video blog and it’s not working. Why?

Mobile Application Questions

Is there a phone app or mobile site for SparkPeople?
How do I sync my app to my SparkPeople account?
I can't find an application for my phone, or cannot get the application on my phone. What can I do?

Nutrition Tracker Questions

How do I share the food items I manually entered in the food database?
How do I turn off the meal plans and track my own food?
How do I add my own recipes to the Nutrition Tracker?
How do I group foods together to easily add them each day? For example, I eat the same breakfast daily.
How can I edit items in my food Favorites list?
How can I enter a food I cannot find in the database?
How can I enter food for a previous day?
I don't like the meal plan I've been given, or some of the foods in it. How can I change or substitute it?
How do I copy a meal from one day to another?
How do I import foods from other members?
How do I use the Grocery List?
How do I remove multiple food entries from the Nutrition Tracker?
How do I add a new meal category to my Nutrition Tracker?
How do I edit manually entered food items?
I manually edited my nutrition goals to be different than what SparkPeople recommends. Why don't the meal plans follow my edited nutrition goals?
I edited my nutrition goals, why do they keep resetting to SparkPeople recommendations?
How do I edit my calorie or nutrient goals?
How can I track other nutrients (calcium, folic acid, Vitamin C, etc.)?
My Nutrition Tracker lists items measured with decimals instead of fractions. What do the decimal amounts mean?
How can I change the diabetic settings on my account?
Why can't I track sugar on my SparkPeople Nutrition Tracker?
Why aren't my Nutrition Tracker totals adding up correctly?

Message Board Questions

How do I post to the Message Boards?
How do I edit a Message Board post?
How do I add or edit the ticker on my Message Board posts?
How do I stop getting notifications for a particular Message Board thread?
How do I sort my Message Board posts so that the most recent post shows up first (or last)?
How do I add a SparkPeople "pounds lost" icon to my Message Board posts?
How do I add or change my profile picture on my Message Board posts?
Why do my Message Board posts show an "edit my post" icon? Can I remove it?
My weight ticker is showing the wrong type of measurement (kilograms vs. pounds). How can I change it?
How do I add my fitness minutes and SparkPoints to my Message Board posts?
How do I add or edit a signature on my Message Board posts?

Fitness Tracker Questions

How do I track my calories burned?
How do I get my user-entered strength exercises to show up instead of SparkPeople's exercises on strength training days if I'm using SparkPeople's workouts?
Is it possible to customize the Fitness Tracker so that I can track the details of my own strength workouts (reps, sets, weight, gym exercises) and/or track multiple days in a row?
How do I remove multiple strength exercises?
How do I create and track a group of strength exercises?
How do I change my calories burned goal for cardio exercise?
How do I add the Steps and/or Mileage Tracker to my Fitness Tracker?
How can I track my steps and/or mileage?

SparkPeople Products Questions

I ordered The Spark book. How do I get my SparkPoints and access the bonus materials?
I ordered The Spark book. Where do I find the code to access the bonus site?
Where can I order The Spark book and what is the price?
I ordered something from the SparkPeople Store and have a question about my order. Who do I contact?
Where can I order The SparkPeople Cookbook and what is the price?
I ordered The SparkPeople Cookbook. How do I get my SparkPoints and access the bonus materials?
I ordered The SparkPeople Cookbook. Where do I find the code to access the bonus site?
Where can I get the "I Read The SparkPeople Cookbook" icon?
I want to learn more about the '28 Day Bootcamp' DVD; where can I find more info about it?

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30 Tactics to Outsmart Your Unhealthy Temptations

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